Please take a few moments to fill our our Client Happiness Survey and your next carpet cleaning could be FREE!  

At Carpet Cleaning Excellence we sincerely care about providing superior carpet cleaning and upholstery service in Rochester Hills, MI.  We truly appreciate your feedback and we will submit your name to enter to win a free carpet cleaning (a $150.00 value) just in time for your next cleaning!

  Thank you for supporting a local, family-owned business!

 

Please answer all the questions below to qualify your survey for the free cleaning entry.

Your Name (***required***) 

Your Email (***required***) 

Your Best Contact # (optional) 

Date of Cleaning 

Are you a New or Previous Client? SelectPreviousNew

Did you use our service for your Residence or Business? SelectHomeBusiness

What prompted you to book your recent cleaning? 

Did you book a carpet cleaning or upholstery cleaning? SelectCarpet CleaningFurniture CleaningBothOther

How did you originally hear about Carpet Cleaning Excellence? 

Do you own cats or dogs?      Yes    No

Do you or anyone in your household suffer from allergies?   Yes    No

What kind of user are you of social media (Facebook, Twitter, Pinterest, YouTube, Instagram, etc.)?

Heavy    Moderate    Light    I do not use social media

How Satisfied Were Your With The Cleaning Aspects of Carpet Cleaning Excellence?

Score Scale is 1 - 5 with 1 being the Lowest (Poor) and 5 being the Highest (Excellent):

On Time Arrival 

Courteous on the job site 

Quality of the cleaning job / results 

Technician asked about your cleaning problems, concerns or special requests 

Technicians responsiveness to special requests 

Techinicians responsiveness to problems or concerns 

Information provided on our special Pet Urine and Odor removal equipment and process 

Care taken for your home and property (booties worn, heat/draft protection, etc.) 

Telephone courtesy when scheduling your appointment 

Responsiveness of office staff over the phone 

Amount of information offered during scheduling 

Overall performance 

Our reputation 

Our 25+ years cleaning experience 

Our 100% re-clean / money-back guarantee 

Our price 

Were booties left for you and your family to use while the carpet dried? SelectYesNoNot Applicable

What did you like MOST about Carpet Cleaning Excellence? 

What did you like LEAST about Carpet Cleaning Excellence? 

After using our service, are you more or less likely to use us again?     More likely   Less likely

After using Carpet Cleaning Excellence, are you less or more likely to refer us?      More likely   Less likely     

Are you aware of the Carpet Cleaning Excellence Referral Rewards program?      Yes    No, but I am now

How important is your carpet drying quickly to you?      Very important    Important    Not important

How important is green cleaning to you?      Very important    Important    Not important

Did you know our products and cleaning process are safe for children and pets?      Yes    No, but I do now

Did you know that we will return within 30 days of your cleaning to take care of any any spots or accidents at NO CHARGE? Yes  No, but I do now

Did you know about our no-interest Easy Payment Plan with 2 flexible payment options?      Yes    No, but I do now

Did you know that we also clean mattresses?      Yes    No, but I do now

What typically affects your decision to call and schedule a carpet cleaning?

Carpet starts to look dirty   Available funds in budget   Free time in schedule    Monthly special    Guests coming over / an event  

Other

What is your opinion of our website? Check all that apply.

Very informative   Too informative   Not informative enough   Looks great   Looks cluttered   Did not have a chance to review it

We have launched a new Article / Blog series on our website, what do you think of our last few articles?  Check all that apply.

Useful information   Entertaining   Engaging   Needs improvement   Did not have a chance to review

Do you subscribe to / receive our monthly newsletter?    Yes    No

Do you receive it via email or snail mail (USPS)?      Email    Snail mail (USPS)   N/A

Do you find it informative and enjoyable?      Oh yes!    It's okay, I guess    Not so much   Do not receive newsletter

Is the monthly discount for service included in the newsletter of value to you?  Very valuable  I can take it or leave it  No  N/A

Is there any new information or special tips that you would like to see in our newsletter? 

Additional comments / Client testimonials / Complaints: 

May we use your testimonial for promotional purposes (we use our customers' names and city locations)?

TRIPLE your chances to win!  How?  Just like our Facebook page for an extra entry.  You can also leave a review.  Get a 3rd chance at an entry towards our free carpet cleaning ($150.00 value) offer by leaving a short review on our Yelp, Google Local, Bing Local, or Merchant Circle business listing instead on why you like, chose and/or prefer our company!

Yes, use my survey testimonial / comments above    No, please don't use my survey testimonial / comments above

I will leave an offsite review for an extra chance to win!      N/A

Thank you for taking the time out of your day to fill out our Carpet Cleaning Excellence Customer Happiness Survey!